Terms of Service

By using the services provided by Ceramic Studio Soil, customers are deemed to have read and agreed to these Terms of Service (hereinafter referred to as the “Terms”).

About the Pottery Experience

As each piece is handmade, variations in shape, size, colour and finish are to be expected.
Due to the nature of clay, glazes and the firing process, imperfections such as warping, shrinkage, uneven colouring, glaze runs, small chips and pinholes may occur. These are natural characteristics of handmade ceramics, and we kindly ask for your understanding.

Firing and Collection of Finished Pieces

The experience fee includes the firing of one finished piece.
Additional pieces will incur separate firing and processing fees based on their size.
Finished pieces are generally ready within approximately 4–8 weeks. However, this may vary depending on kiln availability and other circumstances.

Delivery

If you wish to have your finished pieces delivered, we will arrange shipping using the method designated by the studio.
Any damage occurring during delivery will be handled in accordance with the terms and conditions of the shipping provider used by the studio.

Prohibited Conduct

The following behaviour is not permitted:

Harassment or disruptive behaviour towards other customers or staff.
Any actions that cause significant damage to studio equipment, pottery or furnishings.
Failure to follow instructions given by studio staff.

If any of the above occurs, we reserve the right to terminate the experience.

Disclaimer

Ceramic Studio Soil cannot accept responsibility for minor injuries or stains to clothing that may occur during the pottery experience.
Experiences may be cancelled due to unavoidable circumstances, including natural disasters or equipment failure.

Privacy Policy

Ceramic Studio Soil (hereinafter referred to as “the Studio”) recognises the importance of protecting our customers’ personal information and handles it appropriately in accordance with the following policy.

Personal Information We Collect

The Studio may collect the following personal information for the purposes of managing pottery workshop bookings and delivering finished pieces:

Full name
Telephone number
Email address
Postal address
Any other information necessary for providing our services

How We Use Your Personal Information

Personal information collected by the Studio will only be used for the following purposes:

Managing bookings and contacting customers
Producing, firing and delivering pottery pieces
Responding to enquiries
Improving our services

Sharing Personal Information with Third Parties

The Studio will not share customers’ personal information with third parties unless required by law.

However, we may provide necessary information to delivery companies solely for the purpose of delivering finished pottery pieces.

Protection of Personal Information

The Studio takes appropriate measures to protect personal information against unauthorised access, loss and disclosure.

Access, Correction and Deletion of Personal Information

If a customer requests access to, correction of or deletion of their personal information, the Studio will respond promptly and within reasonable limits.

Changes to This Privacy Policy

This Privacy Policy may be revised without prior notice when necessary.